Terms and conditions

Rules applying to use of the Studio and requests relating to Splendoria programmes.

Last updated: 12 agosto 2026

1. Service provider

Splendoria is a service of AI Arena di Raoul Ragazzi, VAT number 02950290219, con indirizzo geografico in Via Goethe 42, Merano e Via Settala 1, Milano, contactable at contatti@splendoria.vip.

2. Scope

Splendoria provides a digital process for collecting memories and materials, conducting interviews, organising and writing a work, and preparing editing, layout, cover, digital version and any further services included in the selected programme. The Muses provide assistance through artificial intelligence; human supervision is part of the stated method.

3. Account and first chapter

The user must provide accurate data, safeguard credentials and promptly report unauthorised access. The account is personal. Any free trial is limited to the functions and quantities stated on the website and may not be used abusively or by automated means.

4. Programmes, prices and additional services

The content, indicative limits and prices of the programmes are described in the price list in force at the time of the request. Page count may vary according to layout and materials. Additional copies, translations, graphic work or special requests are quoted separately. Applicable tax treatment, payment methods and deadlines are specified in the confirmation or contractual proposal.

5. Formation of the contract

Submitting a form or selecting a programme in the Studio constitutes a request from the user and does not automatically start the work. The contract is formed when Splendoria issues written confirmation summarising the programme, services, price, indicative timing and applicable conditions. The project begins as agreed and, where required, after the requested payment.

6. Consumer right of withdrawal

Where applicable, a consumer may withdraw within 14 days of conclusion of the contract by sending an explicit statement to contatti@splendoria.vip. If the consumer expressly requests that the service begin during that period, a proportionate amount for services already performed may be payable in the event of withdrawal. The right may cease after full performance of the service only with the prior express consent and acknowledgement required by law. Exceptions for made-to-measure goods or digital content apply only in the cases and subject to the conditions laid down by law and will be highlighted before the relevant work or supply begins.

7. Materials and user responsibility

The user warrants that they are entitled to use and share the supplied text, photographs, documents, names and information. Unlawful, defamatory, discriminatory content, or content infringing privacy or third-party rights, must be avoided. Splendoria may suspend work and request changes where legal or ethical risks arise.

8. Artificial intelligence and approval

The user is informed that the Muses use artificial intelligence to generate questions, structures, drafts and revisions. Outputs may contain inaccuracies and are neither published nor delivered as final without a verification and approval process. The technology does not replace the judgement of the author, user or human supervisor.

9. Intellectual property

The user retains rights in the original materials supplied and grants Splendoria a limited, non-exclusive licence necessary to carry out the project. Rights in the final work and rights of use are governed by the contractual confirmation and copyright law. Trademarks, software, interfaces, method and general Splendoria materials remain with their respective owners.

10. Revisions, approval and delivery

The user cooperates by providing materials and feedback within reasonable timeframes. Included revisions, formats and copies depend on the programme. Deadlines run from the availability of materials, payments and required approvals; delays caused by additional requests or missing feedback may alter the schedule.

11. Liability

Splendoria undertakes to provide the service with professional care. It is not responsible for facts, rights or permissions relating to materials supplied by the user, or for unavailability caused by force majeure or third-party services outside its reasonable control. Mandatory liabilities and consumer rights remain unaffected.

12. Suspension and closure

The provider may restrict or suspend accounts used in breach of the law, these terms or service security, informing the user where possible. The user may close the account independently from the restricted area after enhanced confirmation with the password. Deletion removes access and narrative content; retention obligations, any ongoing contractual relationships and administrative records that must be kept in anonymised or minimised form remain unaffected.

13. Governing law and disputes

Italian law applies, without prejudice to mandatory consumer protections. Territorial jurisdiction is determined under the applicable rules; for consumers, the court of the place of residence or domicile remains competent where provided by law.

14. Changes

Changes apply prospectively and are published with the update date. For projects already confirmed, the accepted conditions prevail, except for mandatory legal changes or written agreements.